Response to Climate Change
activity report
Provision of Peace of Mind, Comfort and Health to Tenants
We aim to increase tenant satisfaction, ensure stable revenue, and earn the trust of society (including tenants) by maintaining regular two-way communication with tenants, providing tenants and facility users with spaces that offer peace of mind, comfort and health (well-being), renovating properties to meet diversifying social needs, etc.
| Specific Target |
Details of Specific Initiatives |
KPI |
| Promoting communication with tenants based on two-way dialogue |
Understanding tenant satisfaction and resolving issues
- Conducting tenant satisfaction surveys on a regular basis to obtain requests and opinions from tenants and occupants.
- Sharing survey results with investors, property managers, building management companies, etc., and carrying out work, such as upgrading building specifications and renovating facilities, to improve services.
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- Set by each investment corporation and fund
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| Strengthening disaster risk management |
Installing disaster prevention equipment and supplies at portfolio properties and implementing measures to improve awareness of disaster preparedness (holding briefings, distributing pamphlets, etc.)
- Strengthening initial response during a disaster and rapidly determining the disaster status.
- Preparing disaster prevention manuals for each portfolio property.
- Posting information such as evacuation sites at portfolio properties.
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For MONE Group portfolio properties:
- Disaster prevention supplies installation rate: 100% (FY2025)
- Disaster prevention awareness improvement measure implementation rate: 100% (FY2025)
- Disaster prevention manual preparation rate: 100% (FY2025)
- Development of disaster reporting system: 100% (each fiscal year)
- Evacuation site posting rate: 100% (FY2025)
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| Providing tenants with spaces that offer peace of mind, comfort and health (well-being) |
Improving comfort and health (well-being) by carrying out appropriate management and renovations
- Performing appropriate building management.
- Performing appropriate upgrades to key facilities.
- Providing new functions and services aligned with social needs.
- Implementing ESG measures such as improvements to wellness and ABW.
- Implementing measures to achieve diversity and inclusion.
Providing peace of mind through buildings and management focused on exceptional safety and disaster preparedness
- Implementing BCP, rapid response during disasters, and measures to prevent spread of disease.
- Implementing measures to improve security and earthquake resistance.
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- No KPIs set (cumulation of cases/results) (each fiscal year)
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